Zangador Research Institute - interdisciplinary fundamental and applied research, social projects
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Hospitality Management

Learning outcomes:

By the end of the course, participants will:

  • Gain knowledge and skill to manage effectively and efficiently the operations of the hotel as a whole and its various departments (front office, housekeeping, HRM, Marketing and sales)
  • Gain knowledge and skill to develop and deliver a high-quality hospitality experience
  • Be able to calculate the most important revenue management statistics – ADR, RevPAR, occupancy
  • Know how to make a managerial decision about the affiliation of their property to a chain
  • Be able to analyse the impact of robots, artificial intelligence, service automation and other technologies on hospitality companies and their operations
  • Gain knowledge in hospitality facilities design and maintenance
  • Be able to develop an operations manual

Indicative content:

  • Introduction to hospitality management
  • Hotel front office operations
  • Hotel housekeeping operations
  • Food and beverage operations
  • Safety and security issues
  • Managing service quality in hospitality
  • Hotel chains
  • Robots, artificial intelligence and service automation in hospitality
  • Hospitality facilities design and maintenance

Course duration:
16-40 contact hours (1 contact hour = 45 minutes)

Delivery mode:
Face-to-face, online

Stanislav Ivanov, Maya Ivanova

Upon request

NB: * The content and the learning outcomes will be adapted based on the agreed duration of the course.

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