Learning outcomes:
By the end of the course, participants will:
- Gain knowledge and skill to manage effectively and efficiently the operations of the hotel as a whole and its various departments (front office, housekeeping, HRM, Marketing and sales)
- Gain knowledge and skill to develop and deliver a high-quality hospitality experience
- Be able to calculate the most important revenue management statistics – ADR, RevPAR, occupancy
- Know how to make a managerial decision about the affiliation of their property to a chain
- Be able to analyse the impact of robots, artificial intelligence, service automation and other technologies on hospitality companies and their operations
- Gain knowledge in hospitality facilities design and maintenance
- Be able to develop an operations manual
Indicative content:
- Introduction to hospitality management
- Hotel front office operations
- Hotel housekeeping operations
- Food and beverage operations
- Safety and security issues
- Managing service quality in hospitality
- Hotel chains
- Robots, artificial intelligence and service automation in hospitality
- Hospitality facilities design and maintenance
Course duration:
16-40 contact hours (1 contact hour = 45 minutes)
Delivery mode:
Face-to-face, online
Lecturers:
Stanislav Ivanov, Maya Ivanova
Price:
Upon request
NB: * The content and the learning outcomes will be adapted based on the agreed duration of the course.
