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Course on Robots, Artificial Intelligence, and Service Automation in Travel, Tourism, and Hospitality at NKUHT, Taiwan

On 7th and 8th November 2020 our expert Stanislav Ivanov had a course on 'Robots, artificial intelligence, and service automation in travel, tourism and hospitality' at the National Kaohsiung University of Hospitality and Tourism (NKUHT), Taiwan. The course was attended by students and lecturers from various countries, including Taiwan, the Philippines, India, Turkey, Portugal, Egypt, etc. The course was 12 contact hours long and covered the following topics:

  • Introduction and key terms
  • Current application of RAISA technologies in travel, tourism, and hospitality
  • Drivers of automation in travel, tourism and hospitality – demography, biosecurity threats
  • Theoretical frameworks for the study and the use of RAISA technologies in travel, tourism, and hospitality
  • Economic fundamentals of the use of RAISA technologies in travel, tourism, and hospitality
  • Cost-benefit analysis of the use of RAISA technologies by TTH companies – impacts of RAISA technologies on TTH companies’ operations, marketing, human-resource management, finance
  • Using RAISA technologies for a physically distant service delivery system
  • Design of robot-friendly hospitality facilities
  • Developing a programme for the practical implementation of RAISA technologies in TTH companies

Course evaluation by participants:

How would you rate this workshop? 4.6/5
How useful were the workshop materials? 4.8/5
The instructor answered the questions effectively: 4.8/5

The course was based on the book 'Robots, artificial intelligence, and service automation in travel, tourism and hospitality', co-editted by our experts Stanislav Ivanov and Craig Webster. The book can be purchased here.







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