From 13th to 27th January 2021 our expert Stanislav Ivanov had a course on Hospitality Management in the Master of Tourism programme at LUISS Business School, Rome, Italy. The course was 28 contact hours long and covered the following topics:

• Introduction to hospitality management
• Hotel front office operations
• Hotel housekeeping operations
• Food and beverage operations
• Safety and security issues
• Managing service quality in hospitality
• Hotel chains
• Robots, artificial intelligence and service automation in hospitality
• Hospitality facilities design and maintenance