Zangador Research Institute - interdisciplinary fundamental and applied research, social projects
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Lecturer in Hospitality Management at LUISS Business School, Rome

From 13th to 27th January 2021 our expert Stanislav Ivanov had a course on Hospitality Management in the Master of Tourism programme at LUISS Business School, Rome, Italy. The course was 28 contact hours long and covered the following topics:

  • Introduction to hospitality management
  • Hotel front office operations
  • Hotel housekeeping operations
  • Food and beverage operations
  • Safety and security issues
  • Managing service quality in hospitality
  • Hotel chains
  • Robots, artificial intelligence and service automation in hospitality
  • Hospitality facilities design and maintenance






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